Parental Guide

 

Availability of GO4MG games

GO4MG games are available on iOS or Android phones and tablets for free. They can be downloaded via Play Store (Android) or App Store (Apple).

 

Age Limits for GO4MG games

You can refer to our Terms of Service and Privacy Policy for details and any updates related to age limits:

By accessing, registering for an account, using and/or submitting content or messages to or through the Services, including Services available through third party platforms, you represent that you are at least 13 years old or older if you are a resident of the United States, United Kingdom or Canada, 16 years old if you are a resident of the European Economic Area, or an adult in any other jurisdictions. Users Aged 13-18: if you are a parent or guardian and you provide your consent to your child’s registration with the Services, you agree to be bound by these terms in respect of such child’s use of the Services and/or anything accessible or available through the Services or through third party platforms. You also agree that any payments authorized by your child shall be your sole responsibility. If you access the Services from a Social Networking Site ("SNS"), such as Facebook or Google+, you shall comply with its terms of service/use as well as these Terms of Service.”

 

Privacy and Personal Data

You can refer to our Privacy Policy for details and any updates related to privacy and personal data processing.

 

Payments

We do not store any credit card information related to in-game purchases as the payment transactions are completed through Apple's App Store or Google Play (depending on your device) via the personal email address associated with that account.

 

In-game Chats

GO4MG games have in-game chat platforms. Players have the option to use it to interact with other players. Players can form closed groups and chat within, while there may be open chat platforms like forums.

 

Safety

Interaction with other players is always voluntary and can be muted. Players not in conformity with our Terms of Service will be banned from our services if such negative behaviors are persistent.

 

Reporting Issues

If you or your child come across a user that is not following GO4MG’s Terms of Service, report them to us via complaints@go4mg.com. We will investigate the case and you will be updated about the fate.

 

GO4MG Game are FREE-to-PLAY and FREE-to-HAVE-FUN

Our games are free to download and play, offering optional "in-app purchases".

In-app purchases are never required to play the game but fun enhancers. In-app purchases vary in price, starting from $0.99 and up (without taxes).

In-app purchases are paid for with real money and are always clearly labeled as such. They are accessible "in game", meaning that the options to make a purchase are found within the game itself.

As long as no payment information (e.g. credit card information) is added to your child's device, no purchases can be made. Should you decide to make purchases for your child and for this reason add your payment information to the device, remember to adjust password protection settings, or disable in-app purchases entirely afterwards to avoid unauthorized purchases.

In-app purchase settings are different depending on what sort of device you are using. GO4MG does not process payments for in-app purchases or have access to credit card information. Payment transactions themselves are processed through the App Store or Google Play (depending on your device) via the personal email address associated with that account. Transaction receipts are emailed to you by Apple or Google after each purchase. Sometimes, purchases may be bundled together if you have bought multiple items, and it might take a few days for you to receive the receipt. These post-purchase processes are subject to change by Apple or Google. GO4MG does not offer any billing programs. We do not process payments for in-app purchases, nor do we have access to any of your payment information. That is because the payment transactions themselves are completed through Apple's App Store or Google Play (depending on your device) via your personal email address associated with that account. Receipts for these transactions are emailed to you by Apple or Google after each purchase (though please note that any post-purchase processes are controlled by Apple or Google and are subject to change by them).

 

Paid but not Received Anything?

Usually transactions are instant, however, in rare cases it can take up to 48 hours for transactions to process through Apple or Google and then make it into your game. It is also recommended to restart the app by fully closing and re-opening it. Sometimes a fresh connection to the servers can trigger the in-app currency to appear. If it has been 48 hours and still nothing has happened, please contact Apple or Google directly for more information.

 

Accidental In-app Purchases

As with most downloadable software products, items bought in our games (in-app purchases) are non-refundable. In rare cases, exceptions can be applied.

 

Beware of any Third-Party Sites for In-app Purchases

If you want to make an in-app purchase, the only way is to buy through the game itself on your mobile device. Beware of any third-party sites that promise you enhancements for our games (like “free gem” websites, etc.). These sites may collect your personal information, money, or both, and often never deliver the promised in-game products. Selling, redeeming, or trading virtual in-game currency is otherwise not allowed by our Terms of Service.

IMPORTANT: As with anything related to the Internet, always keep your passwords to yourself and consider changing them on a regular basis. GO4MG will never ask you for your game account password(s) or credit card information.

 

Received a Bill for a Purchase You did not Make

If neither you nor anyone else who has access to your device have played one of our games, but you have been billed for a purchase(s) made within our games, it is likely that your Google or Apple account was compromised. If so, immediately contact Apple or Google.

 

Contact GO4MG

You can send us an email at complaints@go4mg.com. In your email, be sure to include any specific details that might be useful, like what happened and when, possible transaction ID receipts, relevant screenshots, etc.

 

Checklist for Safety

GO4MG games help create cheerful experiences. If you feel as though your child is not having much fun with the games, then do not be afraid to speak to them about it. Below is a list of things that are worth discussing with your child:

1. Talk about your child's gaming habits. Encourage them to speak to you about anything that upsets them.

2. We recommend showing interest and even playing the game with your child at regular intervals.

3. Make sure your child's in-game nickname is not their real name. You might also want to check if their nickname is inappropriate.

4. Get familiar with ways to restrict or turn off in-app purchases on your child's device.

5. Carefully discuss the dangers of talking to strangers online. They should develop a healthy skepticism of who they are talking to and about what. Key things they should NOT share include gender, age, location, ethnicity, religion, sexuality, height, hobbies.

6. If all things fail and your child runs into in-game problems, report it so we can help.